Cancellations
What are the available order cancellation options?
At Craft Melon, we offer a simple and hassle-free cancellation process to ensure a smooth shopping experience:
Complete Order Cancellation
What is Complete Order Cancellation?
Changed your mind after placing an order? No worries! Complete Order Cancellation lets you cancel your entire order before we begin processing it, giving you the flexibility to reconsider your purchase.
Restrictions for Complete Order Cancellation:
- Cancellation is available only for items not yet confirmed.
- Custom orders cannot be canceled.
- To cancel, simply contact our customer care team for assistance.
Refunds
What are the available order refund options?
Craft Melon is committed to ensuring a seamless refund process. We currently offer the following option:
Payment Refund
What is Payment Refund?
If your order is canceled or returned, you can receive a full refund. Your payment will be refunded through the same method you used to complete your purchase.
Restrictions for Payment Refund:
- Refund eligibility is at our discretion.
- Processing takes 15 to 20 business days for valid refunds.
Returns
What are the available order return options?
We strive to make returns as easy as possible. Here's the return option we offer:
Order Return
What is Order Return?
You can return eligible items in your order with prior approval from Craft Melon. We'll guide you through the return process to ensure it's simple and straightforward.
Restrictions for Order Return:
- Prior approval from Craft Melon is required.
- Returns are not accepted for custom orders.
- Returns are not available once you've accepted the order after inspection.
Feel free to reach out to our customer care team for any assistance or queries!